Do you ever need to collect information from your customers?  There are many ways to do it: a form in Microsoft Word ® , a fillable PDF, and a Web form are all very common.  Less common but slicker than the rest is the option of using Google Forms. You’ll need a Google ID, and […]

Welcome to the 21st Century Accounting world. Where business happens Automagically. What is an Accounting Tech?  An Accounting Tech is your guide to moving from a manual, error prone data entry system to a new digital speed of light information system. What is Automagically? Automagically describe the process of replacing a manual process like invoicing, […]

If you’re looking for more ways to bring in additional revenue, then a VIP revenue stream is one option for many businesses.  Here are a couple of examples: A plastic surgeon has a long waiting line of patients.  The surgeon sets up a special membership fee of $3,000 per year for patients who wish to […]

Accounting automation has come a long way in the last few years, and the process of handling invoices and receipts is included in those changes.  No longer is there a mountain of paperwork to deal with.  In this article, we’ll explain some of the changes in this area. Vendor Invoices Most invoices are now sent […]

Are you interested in being known for your extraordinary customer service?  Or perhaps you just want your customers to feel like it’s easy to work with you or purchase from you.  If so, try these five tips for five-star client service. 1. A good old-fashioned handwritten thank you note. Almost extinct, this customer pleaser shows […]

Periscope is one of social media’s newest darlings.  It enables cell phone users (iPhone and Android) to capture and steam live video from their phone.  Periscope was acquired by Twitter in February 2015, and it launched in March.  As of August 12, 2015, Periscope announced they had 10 million users watching 40 years of video […]

A 2014 Global Fraud Study conducted by the Association of Certified Fraud Examiners (ACFE) estimates that the average business loses five percent of their revenues to fraud.  The global total of fraud losses is $3.7 trillion.  The median fraud case goes 18 months before detection and results in a $145,000 loss.  How can you avoid […]

Providing great service can make a huge difference in a small business.  For companies like Zappos, Nordstrom, and Southwest Airlines, customer service is a differentiator from their competitors.  Done right, good customer service can bring lots of referrals that lead to increased revenue.  Here are five tips to improve service to your customers.       […]

If you want 2016 to be better than 2015, you have to do something differently in 2016 than you did in 2015.  It’s a simple but profound realization.  Change brings the opportunity to make things better; it can be scary yet exciting at the same time. Ask yourself what you are going to do differently […]